EXTERNAL USER MANAGEMENT SYSTEM
U.S. Department of Health & Human Services

How to Link a PIV or CAC to an Existing XMS Account

This job aid assists users on how to link their PIV or CAC credentials, or additional credentials such as ALT cards, PIV-derived credentials to their XMS account.

For additional details, refer to the job aids on how to replace a PIV or CAC or creating an XMS account using a PIV or CAC.

NOTE: If you are accessing XMS on a mobile device, you will not be able to perform PIV/CAC linking.

  1. Log into XMS (https://xms.hhs.gov) using your CSP credentials. For quick and easy access to your applications, add this page to your browser favorites and create a desktop shortcut.

    XMS login page with two login buttons

  1. From your dashboard, select the "My Profile" link (located in the top-right corner).

    XMS user dashboard with 'My Profile' link highlighted

  2. Insert your PIV or CAC into a smart card reader. Then, click the "Link Card" button in the section (right side) labeled "Link a PIV or CAC."

    Link a PIV or CAC section - Link Card button

  1. Select your certificate from the "Select a Certificate" pop-up window and click the "OK" button.

    NOTE: If you are having trouble identifying the correct certificate from the list presented to you in the pop-up window, please contact your local IT helpdesk.

    Select a Certificate pop-up window

  2. Enter your PIN in the PIN prompt pop-up window and click the "OK" button.

    PIN prompt pop-up window

  1. Upon successful linking, you will be redirected to your dashboard.

    Your card information is visible in the "Security Key Details" section of the My Profile page. To view the details, click the "Submit" button next to your security key in the "Security Key Details" section.

    NOTE: Depending on the type of security key, the details displayed might be slightly different.

    Security Key Details