EXTERNAL USER MANAGEMENT SYSTEM
U.S. Department of Health & Human Services

How to Remove a FIDO Security Key

This job aid assists users on how to remove a FIPS 140-2 compliant FIDO security key from their XMS account.

NOTE: If you are accessing XMS on a mobile device, you will not be able to perform FIDO Security Key removal. Log into XMS on a desktop to continue.

  1. Log into XMS (https://xms.hhs.gov) using one of the methods presented on the login page. For quick and easy access to your applications, add this page to your browser favorites and create a desktop shortcut.

    XMS login page with two login buttons

  1. From your dashboard, select the "My Profile" link (located in the top-right corner).

    XMS user dashboard with 'My Profile' link highlighted

  1. Locate your FIDO security key (the friendly name created during linking) in the “Security Key Details” section and click “View.” Then, click the "Remove" button.

    NOTE: Depending on the type of security key, the details displayed might be slightly different.

    Security Key Details with 'Remove' button highlighted

  2. A pop-up window is displayed with the FIDO security key friendly name. To confirm removal of the FIDO security key from the account, click “Remove.”

    Expanded 'Secrity Key Details' section with 'Remove' button highlighted

  1. A confirmation pop-up is displayed to affirm the FIDO security key has been successfully removed from the account. The card’s information will no longer be displayed in the "Security Key Details" section.

    Credential Removal Successful confirmation

    NOTE: You will no longer be able to log into XMS using the removed FIDO security key.